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Telekom Malaysia undertaking internal reorganisation to improve operational efficiency

14 Dec 2022

Telekom Malaysia has announced an internal reorganisation which involves the transfer of its domestic businesses to a single operating entity named TM Technology Services (TM Tech), with this expected to be complete by 31 December 2023. In a press release detailing the plans, Telekom Malaysia said the restructuring – which includes Unifi, TM One and TM Wholesale, among others – marks ‘the next phase of the Group’s transformation to be the enabler of a digital Malaysia, and to further improve its operational efficiencies, streamline processes and simplify customer touchpoints to provide a more seamless customer experience’.

TM Tech will be led by the company’s existing senior management team and will bring together its diverse talents under a single company, encouraging greater agility and cross-functional collaboration to improve service quality. Meanwhile, Telekom Malaysia Berhad will now serve as an investment holding company for this operating entity, with all other subsidiaries within the Group ‘to remain status quo’. Similarly, all of Telekom Malaysia’s partnerships, vendor and service agreements will remain in effect.

Commenting on the matter, Imri Mokhtar, Telekom Malaysia Group CEO, said: ‘As digital lifestyles, increasing competition and stakeholder expectations reshape the industry, consolidating these businesses into one operating entity will allow us to serve our diverse customer segments better and deliver their needs more quickly … Furthermore, this reorganisation aligns us to industry best practices and will improve Telekom Malaysia’s competitive edge among Malaysian and international Telcos and digital players, as we continue to pursue our aspiration of becoming a leading human-centred TechCo.’

Malaysia, Telekom Malaysia

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