UK telcos agree to new cost-of-living plan

28 Jun 2022

A number of the UK’s largest communications providers have agreed to making new commitments aimed at helping customers with the rising cost of living, the Department for Digital, Culture, Media & Sport (DCMS) has announced. Among the measures included in the plans are provisions for customers who are struggling with bills to either move to cheaper tariffs without charge or penalty or agree a manageable payment plan, while operators will also reportedly improve existing low cost offers and increase the promotion of existing deals.

According to the DCMS, the measures – which it said had been put forward by the government in consultation with the industry – will ensure people struggling with bills due to the economic aftermath of the pandemic and war in Ukraine can continue to make calls, send texts and get online. Among the companies reported to have signed up to the pledges are BT Group, Virgin Media O2, Vodafone UK, Three UK, TalkTalk and Sky.