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MCMC issues quality compliance directives to trio of operators

24 Jun 2022

The Malaysian Communications and Multimedia Committee (MCMC) has issued a set of quality compliance directives to domestic mobile network operators (MNOs) Celcom Axiata, Digi Telecommunications and U Mobile. In a press release regarding the matter, the regulator confirmed it had issued the directives after they failed to meet broadband quality of service (QoS) standards, while it said the cellcos had also failed to improve service quality in several identified areas in the state of Langkawi, including the Langkawi Highway and several tourist areas.

With the three MNOs having now been directed to make the necessary improvements to ensure their respective quality of service levels and user experience comply with the country’s Mandatory Standards for Quality of Services (MQSoS), the MCMC notes that failure to comply with the directives could results in each of the operators being subject to fines of up to MYR200,000 (USD45,370).

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