JT Jersey fined for network failure

23 Jun 2022

JT Jersey has been fined by the Jersey Competition Regulatory Authority (JCRA) in relation to a technical failure that caused a partial shutdown of the operator’s fixed line and 4G networks in July 2021.

Announcing the financial penalty, the JCRA confirmed it had fined the operator GBP50,000 (USD61,254) for contravening its operating licence, saying that the level of the fine ‘reflects the seriousness of the failures, which also caused an outage of emergency call services, and the fact that certain factors noted in relation to a previous Island-wide outage a year earlier also applied in this case’. With JT choosing not to contest the fine, however, the Authority confirmed it had been reduced to GBP45,000, which it is already confirmed to have paid.

Meanwhile, the JCRA said it welcomed the co-operation of JT in what it said had been a long and complex investigation, as well as the telco’s commitment to put in place a system of checks and balances that have improved its infrastructure, process and procedures and will help it to meet best practice going forward. These mitigating factors were considered by the Authority in calculating the appropriate fine, it noted.

Commenting, Tim Ringsdore, CEO of the JCRA, said: ‘I am pleased that this investigation is now complete. It was essential that we conducted a root and branch review of how these failures took place and we have issued Directions to JT which will involve JT continuing to report to us on their improvement programme over the coming years, which will help reduce the likelihood of any further recurrence.’ Tom Noel of JT added: ‘Since the occurrence of this issue in July 2021, we have worked closely with the JCRA to establish exactly what happened and have put in place all the measures we can to prevent an incident like this in the future. We fully accept the JCRA’s decision and are now focussed on ensuring our networks are as resilient as they can be.’

Jersey, Jersey Competition Regulatory Authority (JCRA), JT Jersey