Moov Africa Togo warned again over ‘serious’ service availability breaches

16 Jun 2022

Moov Africa Togo, 95.06%-owned by Maroc Telecom of Morocco, has been reprimanded again by the Regulatory Authority for Electronic Communications and Posts (ARCEP) for ‘serious breaches of its obligation of permanent, continuous and regular availability of mobile electronic communications services’. The mobile operator was handed ARCEP’s decision on 2 June 2022 and now has three months in which to comply with its obligations or face sanctions. It is understood that Moov Africa Togo has agreed to ‘implement the procedures, equipment, protections and redundancies necessary to guarantee the quality and availability of services under the conditions defined by the regulator,’ although TeleGeography notes that this is not the first time that it has fallen foul of ARCEP and the problems apparently remain unresolved.

In May 2021 ARCEP issued Moov Africa Togo with a fine of XOF593 million (USD1.1 million) for ‘serious and lasting breaches of its obligation to provide its electronic communications networks and services on a permanent and continuous basis’. The move followed a public hearing in which the operator was summoned to explain serious problems with its network that lasted through June to September 2020 and March to April 2021. The regulator had launched a sanctions procedure against the Maroc Telecom-owned cellco in November 2020 for ‘violating its terms of reference’. Whilst Moov Africa Togo explained that the problems arose from ‘prolonged’ power cuts by the CEET and issues with cables having been cut by Togocom or construction companies working across the country, ARCEP said its reasons were ‘insufficient’ given the XOF113 billion investment the operator claims to have made in Togo to improve its quality of services (QoS).