GCRA begins consulting on quality of service framework for broadband services

15 Jun 2022

A consultation on proposals for a quality of service (QoS) framework for both fixed and mobile broadband services has been launched by the Guernsey Competition and Regulatory Authority (GCRA). According to the watchdog it is looking to determine whether broadband service providers should be required to measure and publicly report on QoS performance. Further, its consultation paper also asks whether an independent broadband price comparison tool that provides more easily accessible, comparable pricing information on broadband offers from all Guernsey broadband service providers, should be established.

As per the proposals being considered, the GCRA has suggested that operators providing broadband services would be required to: measure their QoS performance across several technical (e.g. internet access speed) and customer service (e.g. fault repair time) parameters; publish regular reports (every three months) on their performance on their websites, in a clear and consistent way that allows easy comparison across operators; and provide broadband plan information to an independent comparison website.

In terms of the scope of the GCRA’s proposals, it has noted that the framework would distinguish between network operators and service providers in the provision of fixed broadband services ‘to account for differing levels of control over network assets’. Further, the regulator has said the framework will apply separately to fixed and mobile broadband services, and, for particular technical parameters, such as internet access service speed and latency, the framework is expected to be applied at the product level.

Written submissions regarding the matter are being accepted until 12 July 2022.

Guernsey, Guernsey Competition and Regulatory Authority (GCRA)