The Jersey Competition Regulatory Authority (JCRA) has published its key findings and recommendations resulting from a market study into retail prices for broadband, fixed line and mobile phone services in Jersey.
Having announced the start of the study back in November 2021, when it set out its aim to assess how prices in the Bailiwick’s telecoms markets compare internationally with other similar jurisdictions, including Guernsey and the Isle of Man, the JCRA has concluded: that consumers benefit from a competitive market; that the price people pay for telecoms services in Jersey is below average when compared to other similar-sized jurisdictions; and that Jersey is more expensive than the UK for mobile voice and data services, and selected ‘bundled’ packages but generally less expensive for high speed fixed broadband.
With regards to the recommendations made by the JCRA in light of its study, meanwhile, in future work programmes the regulator said it will take further steps to address problems consumers may face in switching between service providers. Further, the watchdog said it will also take into account other service considerations, wider than just pricing, in its future work, specifically saying one key focus will be on consumer protection as it relates to contractual terms and compensation. Finally, the JCRA confirmed that it will work with Teligen, a division of Strategy Analytics – which supported the Authority’s work on the retail price study – to track prices on an annual basis, with a full report update to be carried out after an ‘appropriate period’ has passed.