PM requests PUC address internet QoS issues

12 Apr 2022

Guyanese Prime Minister Mark Phillips has requested that industry regulator the Public Utilities Commission (PUC) develop a set of quality of service (QoS) benchmarks for operators to abide by, following a string of customer complaints regarding internet services. Local daily Demerara Waves writes that the PM, in a letter to the PUC, asked that the regulator amend the Telecommunications (Consumer) Protection Regulations 2020 to include QoS requirements for availability, packet loss ratio, average throughput, latency and jitter. The PM was quoted as saying in the missive: ‘The Government of Guyana is extremely concerned at numerous reports of poor quality of public telecommunication services, especially with respect to fixed and mobile broadband internet services. I am advised that the institution of appropriate technical QoS Standards is a necessary part of the solution to this issue.’

Guyana, Public Utilities Commission (PUC)