Industry watchdog the Telecom Regulatory Authority of India (TRAI) has issued a decision clarifying its recent tariff order regarding pre-paid plans. The updated wording of the regulator’s order states that for pre-paid plans that renew automatically on the same date each month, if that renewal date is not available the renewal date should instead be the last date of the month. For example, if the renewal date is the 31st, in months that have fewer than 31 days the plan should be renewed on the last day of the month.
As previously reported by TeleGeography’s CommsUpdate, in January this year the TRAI ordered that mobile providers offer at least one Plan Voucher, Special Tariff Voucher and Combo Voucher with validity of 30 days and one Plan Voucher, Special Tariff Voucher and Combo Voucher that is renewable on the same date of each month. The order had followed complaints from lawmakers and consumer advocate groups that the standard 28-day billing period used by most operators did not represent ‘monthly’ billing, as it resulted in users paying at least 13 bills a year. Further, users complained of the inconvenience of irregular top-ups caused by the 28-day billing period.