Etisalat Misr selects Ericsson to evolve BSS digital transformation and IoT

11 Mar 2022

Egyptian cellco Etisalat Misr has selected Ericsson to modernise its Business Support Systems (BSS), with it claimed that the transformation will see the upgrade and modernisation of the former’s BSS platform to support data and VoLTE traffic growth, 5G readiness and IoT.

It was noted that the agreement will equip Etisalat Misr with a range of upgraded capabilities across all its business operations in the customer, product, and service management domains and for customers, enterprises, partners, network technologies and events. Ericsson BSS will reportedly enable Etisalat Misr to further spur innovation and enhance customer satisfaction with more flexibility. A press release regarding the agreement also noted that it will secure capacity expansion for VoLTE using Ericsson Cloud VoLTE technology, with this expected to enable a superior customer experience for ‘several millions of users’.

Hazem Metwally, CEO of Etisalat Misr, said: ‘It is a pleasure to have Ericsson as our partner that understands our vision and ambitions to evolve and transform our business. Enhancing our business operations in Egypt is essential to improving customers’ services and satisfaction. We are looking forward to the outcomes of this partnership that will be brought, especially with evolving our BSS, Digital transformation, latest network technology readiness, Fintech and IoT.’

Egypt, Ericsson, Etisalat Misr