ACCC consults on broadband speed claims guidance

1 Feb 2022

The Australian Competition and Consumer Commission (ACCC) has launched a consultation on industry guidance related to broadband speed claims made by operators. According to the watchdog, developments in the way retail service providers (RSPs) display upload speeds and consumers’ interest in upload speeds information has prompted it to consider updating the ‘Broadband Speeds Claims – Industry Guidance’. Further, the ACCC has suggested that the growth of fixed wireless services on alternative fixed wireless networks ‘also reinforces the need to promote transparency about the factors that may affect speeds on all fixed wireless access networks’.

As such, the ACCC said it is seeking views on a number of issues related to the presenting of information to consumers about upload speeds and factors affecting speeds received on alternative wireless access networks. Interested parties have until 25 February 2022 to make submissions to the consultation.

Previously, the ACCC released its guidance on broadband speed claims in August 2017 to outline good practices for RSPs to adopt in presenting the speeds of their broadband plans. Since then, the regulator has committed to reviewing the guidance periodically, and published updates to it in 2019 and 2020 in response to changes in the market.