CommSol Holdings is first to breach new network infrastructure rules, ACMA says

4 Nov 2021

Canberra-based wholesale telco CommSol Holdings has become the first company found in breach of new infrastructure rules which aim to ensure all Australians have access to broadband services with peak download speeds of at least 25Mbps, the ACMA has announced.

Under the Statutory Infrastructure Provider (SIP) regime which came into effect in July 2020, SIPs must clearly communicate to retail telco service providers their connection and fault repair timeframes and the cost of services on their network. The rules specifically require that SIPs publish their terms and conditions for providing wholesale services to retail telco service providers on their website.

However, an ACMA investigation found CommSol had failed to publish terms and conditions on its website as required. In February and April 2021 the ACMA sent alerts to the company about its non-compliance, but a subsequent audit of CommSol’s website in July 2021 was said to have revealed the issue had not been rectified and an investigation was opened, with the wholesale provider eventually addressing its non-compliance by publishing the required material on its website in September 2021. Nonetheless, the ACMA has issued a formal warning to CommSol for breaching its carrier licence conditions under the Telecommunications Act 1997, and the regulator said that in reaching its decision it had noted the time taken by the operator to address its non-compliance.