NTRA fines cellcos for violating quality standards

3 Nov 2021

Egypt’s National Telecom Regulatory Authority (NTRA) has fined the nation’s mobile network operators (MNOs) for failing to meet minimum quality standards, Daily News Egypt reports, with the fines totalling a combined EGP25 million (USD1.6 million). The penalties were announced in the publication of the regulator’s quarterly report on service quality, in which it also outlined actions it has taken to improve connectivity. Specifically, the NTRA confirmed it had approved the establishment of 641 new mobile stations during Q3 2021, a figure it said represented an increase of 62% compared to the previous quarter. The increase, it said, has been aided by the implementation of a new system designed to accelerate the procedures for establishing mobile stations.

Furthermore, according to the NTRA’s report, procedures have been started to introduce 4G connectivity in some 500 villages, as part of the national project for the development of rural areas of the country, known as ‘Decent Life’. With investment of around EGP1.5 billion, funded by the country’s Universal Service Fund (USF), the rollout is reportedly expected to be completed by mid-2022.

Finally, the NTRA also announced the addition of a new indicator for voice quality standards, which measures the time required to start a call. It noted that there had been an improvement in this indicator for all four of the country’s MNOs – Vodafone Egypt, Orange Egypt, Etisalat Misr and Telecom Egypt – with the average time to start a call falling by 27% in Q3 2021, to a maximum of around eight seconds.