Vodafone to migrate 10,000 customers from legacy copper landlines by April 2022

4 Oct 2021

Vodafone New Zealand has announced plans to begin moving customers still using older circuit-switched phone lines (POTS) onto VoIP services, such as voice over fibre, HFC, broadband fixed-wireless access (BFWA) or copper broadband. As part of a programme to simplify and improve its systems, the operator will withdraw the legacy analogue voice technology for residential customers before April next year and offer to transition them onto newer technology.

‘All Vodafone copper phone customers will have the option to move to a broadband based calling service to stay connected,’ explained Joe Goddard, Experience & Commercial Director at the telco, adding: ‘The first customers we’re transitioning are those who still use the old Spark copper phone network, which totals around 10,000 connections that we’ll handhold through the upgrade before 31 March 2022.’

As Vodafone now only sells plans that make calls using broadband technology, customers wanting to keep a landline service with Vodafone will need to get a broadband plan that is bundled with a home phone. The company claims most customers will save money by moving onto a broadband-based calling system.

New Zealand, Vodafone New Zealand