BT faces class action case over claims of overcharging for fixed voice services

29 Sep 2021

British fixed line incumbent BT is facing the prospect of having to pay compensation to customers after the Competition Appeals Tribunal (CAT) said it would allow a landmark case to proceed. According to The Guardian, Justin Le Patourel, founder of consumer group Collective Action on Landlines (Call), is bringing the GBP600 million (USD817 million) class action lawsuit based on allegations that BT abused its dominant position in two telecoms markets by imposing unfair prices in respect of approximately 2.3 million customers between October 2015 and April 2018. On the back of the CAT’s ruling a full trial will now proceed, with a hearing scheduled for 19 October.

‘We believe that BT has been overcharging millions of its most loyal customers for years,’ Le Patourel was cited as saying, adding: ‘We think that these customers could be entitled to a substantial repayment of up to GBP500 each.’ Commenting on the matter, meanwhile, a BT spokesperson said: ‘We strongly disagree with the speculative claim being brought against us and we will consider all available options.’

United Kingdom, BT Group (incl. Openreach)