Polish cellcos facing fines for misselling services

29 Jul 2021

Poland’s consumer watchdog UOKiK has launched proceedings against mobile network operators (MNOs) Orange and Play (P4) for charging customers for additional services without their consent. The President of UOKiK, Tomasz Chrostny, said: ‘During sales talks, consultants only informed consumers about the amount of the subscription, they did not mention the costs of additional services. Remember that the inclusion of any services must take place with the express and informed consent of the subscriber.’ The operators could be fined up to 10% of their annual revenue. In June this year the watchdog handed fines to T-Mobile and Polkomtel for similar offences.

Poland, Orange Poland, Play (P4)