Having previously launched a consultation on proposed revisions to the Mandatory Standards for Quality of Service (MSQoS) for wireless and fixed broadband, and public cellular services in April 2021, the Malaysian Communications and Multimedia Commission (MCMC) has now issued a final decision.
With the regulator confirming that the new MSQoS will be effective from 1 August 2021, it noted: ‘Customer protection is a priority for MCMC in telecommunication services. MSQoS is one of the main instruments used for monitoring to ensure users in the country have quality telecommunication services … The new MSQoS will enable customers to ensure that their complaints are resolved and that they experience satisfactory services for both fixed line and wireless broadband.’
As previously reported by CommsUpdate, one of the headline amendments to the MSQoS relates to the required speeds for wireless and fixed-wireless access (FWA) broadband services. As per the new standards that are being introduced, operators will be required to provide a download speed of 2.5Mbps 90% of the time for connections made via both FDD and TDD technology; by comparison, under the existing QoS standards service providers only need to provide downlink rates of 650kbps 80% of the time for TDD-based subscribers and 65% of the time for those using FDD technology. Meanwhile, for FWA broadband services the new QoS standard will introduce a requirement for operators to ensure 25Mbps downlink speeds 90% of the time.