Australia’s Department of Infrastructure, Transport, Regional Development and Communications (DITRDC) has begun consulting on draft standards, rules and benchmarks related to the country’s statutory infrastructure provider (SIP) regime, which came into effect on 1 July 2020.
In a press release regarding the matter, the regulator noted that with the introduction of the SIP regime there is now a legal framework ensuring premises across the country can be connected to a network providing superfast broadband services. It also reiterated that where SIPs operate fixed line and fixed-wireless networks, they must also support voice services. According to DITRDC, there are now 19 SIPs on the register of the Australian Communications and Media Authority (ACMA).
To further define the level of service that SIPs provide, DITRDC is now consulting on a number of elements, including: maximum timeframes for connection, repairs, and appointment keeping; peak speeds; network remediation plans; transparency requirements for any rebates payable; and associated record-keeping. It said that these draft standards, rules and benchmarks draw on arrangements currently used by NBN Co as the default SIP for all of Australia, as well as the historical Customer Service Guarantee (CSG).
Submissions to the consultation have been requested by a deadline of 1 March 2021.