NBN Co agrees to implement pricing, service standard improvements in next wholesale agreement

4 Nov 2020

A report published by the Australian Competition and Consumer Commission (ACCC) has concluded that lower entry-level prices and other proposed improvements to National Broadband Network (NBN) wholesale arrangements are in the long-term interests of broadband customers. The report released by the regulator concludes its ‘NBN Wholesale Service Standards Inquiry’ and its ‘NBN Access Pricing Inquiry’, which the ACCC has been conducting since 2017 and 2019, respectively.

Following the publication of the report, NBN Co has agreed to implement pricing and service standard improvements as part of its next Wholesale Broadband Agreement (‘WBA4’), including: further reductions in the price of NBN Co’s entry-level access bundle; greater product and pricing certainty through additional protections against the withdrawal of bundle access products; stronger and more effective wholesale service standards that include rebates that accrue on a daily basis for late connections and fault rectifications; higher rebates for missed appointments; and improved commitments and information on service speed performance. WBA4 will come into effect from 1 December 2020 – once access seekers sign – and will operate until the end of 2022.