ComCom seeks feedback on copper withdrawal code

21 May 2020

New Zealand’s Commerce Commission is seeking feedback on its draft ‘copper withdrawal code’ intended to protect consumers that Chorus wants to move off its old copper network. The draft code sets minimum requirements that Chorus must meet before it will be able to stop providing copper services, such as landlines and ADSL or VDSL broadband, to customers. In particular, the code ensures consumers who are still using copper services will receive at least six months’ notice, be provided with information about moving to fibre, and have fibre installed at their home before the copper services can be stopped. Chorus will not be permitted to stop supplying these services until the code has been finalised in late-2020, and then only in areas where fibre is available and the consumer protections contained in the code are met. Submissions can be made until 17 July and the final code is expected to be finalised and published in September 2020.