Mobile operator MTN Benin has extended its managed services partnership with Swedish technology provider Ericsson to include network services focused on artificial intelligence (AI), automation and analytics. Ericsson, which already partners MTN Benin on managed charging system operations, signed a deal to provide managed services including network operations centre services and field services in radio, core and transmission technology with ‘AI-driven intelligent and data-driven operations’. A press release adds that AI-related efficiency benefits, automation and data analytics will enable MTN Benin and Ericsson to run predictive operations to enable a shift from reactive to proactive IT and network management – boosting customers’ experiences, as well as network quality and performance.
Stephen Blewett, CEO of MTN Benin, said: ‘Network managed operations play a significant role in improving MTN customers’ satisfaction and enhancing customer experience as well as enabling revenue growth and cost efficiency. We expect advanced technologies like AI, automation and analytics to further accelerate operational transformation through this new managed services partnership.’