TPG extends free trial, but suspends data roaming in Malaysia and Indonesia

15 Jan 2020

Singapore’s new fourth telco TPG (Singapore), which is owned by Australia’s TPG Telecom, has announced the extension of its free mobile trial – for some 300,000 subscribers – as it strives to smooth out coverage and performance issues of its fledgling 4G network. Vulcan Post notes, however, that TPG also revealed it is temporarily suspending its free unlimited data roaming in Malaysia and Indonesia, first introduced in July 2019. ‘These two countries are two of the top travel destinations for Singaporeans due to their proximity, so many of our customers (can) save and break away from existing high roaming charges,’ said TPG executive chairman David Teoh.

In an email to users dated 14 January, however, TPG thanked them for their ‘ongoing support’ of the trial before updating them that: ‘Based on subscriber feedback on the trial roaming services to Malaysia and Indonesia, we have decided to suspend … roaming from 16 January 2020 temporarily. We are reviewing options to provide better quality and coverage and expect to resume roaming services to these destinations shortly.’

In addition to the news of this temporary suspension, TPG said that it will be offering free trial roaming to the Philippines from 31 January 2020.

Singapore, TPG (Singapore), TPG Telecom