ARKEP monitoring Z Mobile situation

8 Aug 2019

Kosovo’s telecoms watchdog has issued a statement on the cancellation of Z Mobile’s MVNO contract by state-owned operator Telecom Kosovo (TK), assuring consumers that it is monitoring the situation and will take action to guarantee continuity of service for customers. To that end, the Regulatory Authority for Post and Electronic Communications (Autoriteti Rregullator i Komunikimeve Elektronike dhe Postare, ARKEP) has instructed the companies not to take any unilateral action that may harm customers. The regulator also directed Z Mobile not to issue any new SIMs, enter new contracts with customers or create new packages for the moment. ARKEP went on to say that over the next few days it would gather additional information from the two providers and analyse European practices on the matter.

As previously reported by TeleGeography’s CommsUpdate, last month TK chose not to renew its controversial MVNO contract with Z Mobile; the two providers are involved in an ongoing legal dispute.