Kosovo Telecom is planning to improve service quality on its 3G network by acquiring additional spectrum for the platform once the frequencies are made available by the Regulatory Authority for Post and Electronic Communications (Autoriteti Rregullator i Komunikimeve Elektronike dhe Postare, ARKEP). RTK Live cites a spokesperson for the telco, Arsim Bilalli, as saying in an interview with Radio Kosova that service issues reported by customers were not related to the implementation of the new international dialling code, but were more likely the result of power outages to mobile base stations. The spokesperson also suggested that problems may be the result of congestion on the 3G network, adding: ‘taking into account the huge use of the 3G network, current frequency bands are not enough for 3G expansion and increased coverage of 4G LTE’. Mr Bilalli assured customers that the situation was not permanent, however, explaining that Kosovo Telecom is currently working with ARKEP to acquire new spectrum. ARKEP Chairman Kreshnik Gashi confirmed that the regulator is in the process of evaluating the value of mobile spectrum resources. Mr Gashi said that the work would be completed within the coming months and would provide operators with information on the potential costs for renewing their existing licences or purchasing new concessions.