NCA fines cellcos for QoS failures

23 Nov 2018

Ghana’s National Communications Authority (NCA) has fined the four dominant mobile network operators (MNOs) for breaching various quality of service (QoS) requirements. The four companies have been fined a total of GHS34.1 million (USD7.0 million) by the regulator, with AirtelTigo ordered to pay GHS11.6 million, MTN GHS9.1 million, Vodafone GHS8.9 million and Glo GHS4.5 million. The NCA regularly undertakes QoS monitoring to make sure that companies are complying with regulations and the terms set out in their licences.

In Q1 this year the NCA carried out QoS monitoring of all MNOs in the Greater Accra, Eastern, Western, Northern regions, as well as in two districts of the Ashanti region, where the four operators concerned were all found to be not meeting the QoS standards for coverage, data, voice and speech quality. The NCA gave the mobile operators three months to rectify the issues found on their networks, however, at the end of that deadline the regulator found that all four cellcos were still not able to meet the KPI thresholds, as specified in their licences.