UCC mediates in dispute between Smile and Eaton Towers

20 Jul 2018

The Uganda Communications Commission (UCC) has helped to resolve a dispute between local 4G provider Smile Communications and tower partner Eaton Towers. According to a report from PML Daily, Eaton Towers had disconnected Smile’s access to its tower network after the two companies had failed to resolve a financial dispute, leading to disruption of services for Smile customers. The regulator has now announced that access to the tower network has been restored while negotiations between the parties continue.

Smile operates an 800MHz TD-LTE network, providing fixed-wireless and mobile access in cities including Kampala, Entebbe, Mukono, Jinja, Mbale, Soroti, Tororo, Lira, Gulu, Masindi, Kasese, Fort Portal, Kabale, Mbarara and Masaka. Local press reports have suggested that the telco is experiencing financial difficulties and could be close to bankruptcy.