Osiptel imposes new rules on tariffs and charges

3 May 2018

Peruvian telecoms watchdog the Supervisory Agency for Private Investment in Telecommunications (Organismo Supervisor de Inversion Privada en Telecommuniciones, Osiptel) has made several changes to the rules for offering telecoms services with a view to strengthening consumer rights. Under the changes, from 1 June 2018 operators will no longer be allowed to charge a fee for imposing a cap on a post-paid subscriber’s data consumption. In a linked development, the regulator has established the KB as the standard measurement for data use to prevent operators from rounding up consumption for higher charges. Measurements vary between operators, but Osiptel explained that, for example, if a provider tracks data consumption in blocks of 200KB, the subscribers would be charged for 400KB of data after using just 210KB.

Meanwhile, the regulator will also give subscribers up to 40 days to cancel a tariff change. Subscribers of mobile telephony, fixed telephony, CATV and broadband services can cancel a move to a different plan if they consider that provider has not fulfilled the advertised offer, or omitted relevant information in offering the service. Further, Osiptel chairman Rafael Muente Schwarz added that: ‘This provision will be applicable even in cases in which the operating company has ceased marketing the original tariff plan.’

Peru, Osiptel