Nkom suggests Telenor has broken ‘winback’ rules

6 Feb 2018

Norwegian telecoms regulator the National Communications Authority (Nasjonal kommunikasjonsmyndighet, Nkom) claims to have received information which suggests that Telenor Norge has broken rules relating to the contact allowed with customers moving to a rival provider. The announcement relates to a decision passed in December 2016, when the Nkom introduced new regulations with a view to limiting what it terms ‘winback’ opportunities. As per the rules, mobile network operators (MNOs) are not allowed to contact customers with a view to retaining them from the day they request to port their number to until 14 days after their move has been completed.

Now, in the wake of receiving information which indicated Telenor had breached these rules, the Nkom has said that the MNO will be required to change its practices with regards to customers that switch to a competing provider. These changes will reportedly also apply to the cellco’s ‘Talkmore’ branded services. Telenor has been given until 21 February to comment on the matter by the regulator.