Optus and Nokia sign five-year managed services agreement

16 Jan 2018

Finnish vendor Nokia has inked a five-year agreement to manage and maintain key components of network infrastructure, operations and field maintenance for Australia’s Optus. As part of the contract, the pair will develop a Network Operations Centre (NOC), while the telco will also reportedly tap Nokia’s Global Delivery Model to streamline its network operations. In a press release confirming the deal, Nokia noted that it will also leverage its extensive global services expertise to help Optus bundle, standardise and automate its processes, and claimed the Australian operator will benefit from ‘reduced operational complexity’ as a result. The vendor will provide network operations and software services, and deploy robotics, artificial intelligence and extreme automation to help Optus standardise and scale its operations, while Nokia Field Services will manage all components of work associated with mobile base station equipment and facilities.

Commenting on the deal, Friedrich Trawoeger, head of Managed Services at Nokia, said: ‘We are pleased to work with Optus to help them use automation and other network management tools to further enhance the customer experience, operational capability and quality. This initiative is in keeping with Optus’ vision to transform into a mobile-led, multimedia organisation.’

Australia, Nokia, Optus, Optus Mobile