Cellcos to warn subscribers before connecting high tariff calls

5 Jan 2018

Latvian telecoms watchdog the Public Utilities Commission (Sabiedrisko Pakalpojumu Regulesanas Komisija, SPRK) has implemented new rules, under which cellcos must alert their subscribers when they are about to make high-tariff calls. The regulations – dubbed ‘Provisions for informing end-users about high tariff calls’ – came into effect on 1 January 2018 and oblige mobile providers to play a voice message warning subscribers of the higher tariff before connecting a call to another network which would incur charges of more than EUR0.0298 (USD0.036) per minute (excluding VAT). The level of cost designated as a ‘high tariff’ was determined by the regulator. The voice message warning must be free-of-charge. The SPRK notes that the measures will help subscribers reduce the risk of incurring ‘excessively high’ invoices.