Mobile operators in Cote d’Ivoire are facing legal action from the country’s Telecommunication Consumer Association (Association des Consommateurs de Telecommunication, ACOTEL). A report from Agence Ecofin cites the body’s legal counsel Adou Assemien as saying that operators should be compensating their customers for poor quality of service (QoS), and he is recommending that consumers contact ACOTEL when suffering service outages or call problems.
Last month the three cellcos were fined a total of XOF5 billion (USD9 million) for providing unacceptable levels of service. The Regulatory Authority for Telecommunications in Cote d’Ivoire (Autorite de Regulation des Telecommunications de Cote d’Ivoire, ARTCI) completed its audit of QoS for 2016 and found a number of infringements when measuring voice quality, call set-up times, failed calls and other criteria. Market leader Orange was hit with a penalty of XOF2.09 billion, MTN was ordered to pay XOF1.74 billion and Moov was fined XOF1.15 billion.
TeleGeography’s GlobalComms Database notes that the country was home to more than 31 million mobile subscribers at the end of June 2017, with Orange accounting for 42% of the total, MTN 35% and Moov 23%.