Cote d’Ivoire cellcos face QoS fines

27 Sep 2017

Cote d’Ivoire mobile operators Orange, MTN and Moov have been fined a total of around XOF5 billion (USD9 million) for providing poor quality of service (QoS). The Regulatory Authority for Telecommunications in Cote d’Ivoire (Autorite de Regulation des Telecommunications de Cote d’Ivoire, ARTCI) completed its audit of QoS for 2016 and found a number of infringements when measuring voice quality, call setup times, failed calls and other criteria.

According to a report from Agence Ecofin, Orange has been hit with a penalty of XOF2.09 billion, MTN received a penalty of XOF1.74 billion and Moov faces a fine of XOF1.15 billion. TeleGeography’s GlobalComms Database notes that the country was home to more than 31 million mobile subscribers at the end of June 2017, with Orange accounting for 42% of the total, MTN 35% and Moov 23%.