CITC amends telecoms law to protect consumer rights

26 Sep 2017

The Saudi Communications and Information Technology Commission (CITC) has introduced regulatory amendments to the telecom law in the Saudi Kingdom, which took effect from 25 September, with a view to protecting consumer rights, improving the process of resolving complaints and adding transparency to the telecoms sector. According to a press release sent to Zawya, the new legislation has reduced the time required to resolve a complaint from ten days to a maximum of five days. The regulator has also doubled the timeframe within which a user is allowed to complain about a bill to 60 days (starting from the day the bill was issued). Another amendment states that telecoms providers are no longer authorised to suspend telecoms services (or any of the other services provided to a user), nor request the disputed amount is paid while a complaint is being examined.