Trio fined USD1.35m for poor QoS

5 Sep 2017

Sierra Leonean mobile operators Airtel Sierra Leone (Orange), Lintel SL (Africell) and Sierra Leone Telecommunications Company (Sierratel) were fined a total of USD1.35 million (to be paid by 7 September) by the National Telecommunications Commission (NATCOM) for failing to meet the requirements for key performance indicators including Call Completion Success Rate (CCSR), Call Drop Rate (CDR), Handover Success Rate (HSR) and Call Congestion Rate (CCR). In addition to the imposed fines for poor Quality of Service (QoS) – Orange was ordered to pay USD750,000, Africell USD400,000 and Sierratel USD200,000 – each operator was also ordered by the telecoms regulator to offer three consecutive days of free calls in compensation to subscribers.