NZ regulator warns of Fair Trading Act breaches

14 Aug 2017

New Zealand’s Commerce Commission has written to four of the country’s main telecoms service providers to warn them over possible breaches of the country’s Fair Trading Act. The regulator has contacted Spark, Vodafone New Zealand, 2degrees and MyRepublic. The watchdog is looking at potential breaches of legislation which include incorrect billing, unfair contract terms, mobile add-ons, errors when calculating broadband usage, and false advertising of broadband internet services.

Commissioner Anna Rawlings said in a statement: ‘Almost every New Zealander uses a mobile or fixed line phone and broadband, so the telecommunications sector has the potential to have a significant impact on consumers,’ while adding: ‘… the telco sector continues to generate a high volume of consumer complaints, despite previous compliance and enforcement work by the Commission’.