Mauritania penalises operators for poor quality of service

14 Jun 2017

Mauritania’s telecoms watchdog, the Autorite de Regulation (ARE), has fined the country’s three mobile operators for their continued poor quality of service (QoS). Mauritel, Mattel and Chinguitel must pay a total of MRO451 million (USD1.2 million), with Mauritel fined MRO216 million, Mattel MRO118 million and Chinguitel MRO117 million.

In January CommsUpdate reported that the regulator had carried out a QoS study between October and November 2016, and there were shortcomings in both voice and 3G data services in a number of cities and towns. The three cellcos were given until the end of January to correct the issues, but Agence Ecofin now reports that testing between 20 February and 16 March uncovered further QoS problems. TeleGeography’s GlobalComms Database notes that fines amounting to USD1.18 million were imposed on the trio of operators in February 2016 for similar QoS issues.