Ghana’s National Communications Authority (NCA) has ordered the nation’s mobile network operators (MNOs) to improve their quality of service (QoS), the regulator disclosed in a press release. NCA Director General Joe Anokye issued the directive at a meeting with the Chief Technical Officers of MNOs Tigo, MTN, Vodafone, Airtel, Glo and Expresso on 17 March 2017. According to Mr Anokye, current QoS shortfalls include call drops, poor voice quality and slow internet connections among others, whilst he informed MNOs that their first line of action must be to resolve these issues within the Accra-Tema Metropolitan area, followed by other regions across Ghana. All MNOs are required to present a roadmap detailing Accra/Tema QoS improvement plans to the NCA in a month’s time.
For their part, the MNOs gave evidence at the meeting of challenges they face in delivering the required QoS levels due to problems with network site acquisition, especially in high-demand residential areas.