nbn co confirms ISS switch-off date; updates CVC pricing model

20 Feb 2017

Australia’s nbn co, which is overseeing the country’s National Broadband Network (NBN) project, has confirmed that it is closing down the Interim Satellite Service (ISS) on 28 February 2017, and is encouraging those still using it to make alternative arrangements. With more than 1,000 premises still reportedly being served by the ISS that have yet to take any action, the company said it has set up a special hotline to deal with any issues for customers looking to migrate to an alternative broadband solution. nbn co’s state corporate affairs manager Kylie Lindsay noted that with the switch from the ISS not being an automatic process, the company had been working with its retail service provider (RSP) partners ‘for some time’ to notify ISS users that they need to switch over to another NBN service, though noted: ‘However, despite our best efforts to contact people, we anticipate there will be a number of people left without a service by the end of the month.’

Meanwhile, in separate but related news, nbn co has announced that it will be moving to a new discount model for its Connectivity Virtual Circuit (CVC) charge, with this coming into effect on 1 June 2017. Saying it hopes the new model will ‘further encourage high quality broadband services on the [NBN]’, the company confirmed it will calculate the discount based on individual retailer averages, as opposed to an industry average, automatically reducing the price of CVC as the average amount of CVC per end user increases. nbn Chief Customer Officer John Simon said of the matter: ‘This change is intended to deliver a number of benefits, including greater forward price certainty to RSPs, allowing them to better manage their cost base, and supporting growth in usage on the [NBN].’

Australia, NBN Co