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DT to merge service areas of domestic unit

23 Sep 2016

German telecoms giant Deutsche Telekom (DT) has revealed plans to restructure the business of its domestic unit, Telekom Deutschland. In an announcement on its website, the Bonn-based telco said that in the future, Telekom Deutschland will bundle its services into a single service unit with the uniform management of all service activities, ‘focusing from start to finish on customer needs’. According to DT, this should help the company create an even stronger focus on services for the customer, while at the same time building on its role as a pioneer in technology and service. It adds that the merging of the service areas forms a major component of an agreement reached with the employee representatives on the development of Telekom Deutschland, and also includes the flexible organisation of working hours in the service and technology areas.

‘With our TD 2018 strategy programme, which focuses very strongly on network build-out and restructuring, we have laid the foundations for further success in Germany. Now we need to drive forward the transformation,’ commented Niek Jan van Damme, Board Member for Germany at DT. According to a report by Handelsblatt, the reorganisation of DT’s German business could directly affect up to 15,000 employees who have been assigned to the new company, although sources say all staff will keep their current pay and conditions.

Germany, Deutsche Telekom (DT), Telekom Deutschland

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