Zain Iraq and Swedish vendor Ericsson have signed a three-year extension to their network and IT operation and optimisation managed services contract. The deal will see Ericsson continue to optimise and manage network operations for Zain’s nationwide 3G platform, which currently consists of more than 4,200 sites. Zain is also expected to benefit from a reduction in operating costs while offering customers improved data service quality and availability. Further, the extension will enable Zain to focus on other areas such as its core customer-facing business activities, expanding its network and reducing the time-to-market for new services and technologies.
Scott Gegenheimer, Zain Group CEO said of the deal: ‘Through this agreement, Zain Iraq will be better positioned to support the evolution and growth of the telecommunication industry in the country and ensure that all Iraqis receive urgently-needed quality mobile telecommunication services. Social volatility has led to network instability in this huge and significant market for Zain, and as we strive to continue providing connectivity for our valued customers, our close relationship with Ericsson enables us to maintain vital mobile services and further contribute to the economic and social development of Iraq’s economy.’