MTN Benin, Glo sanctioned for poor QoS by regulator

8 Jul 2016

Benin’s Regulatory Authority for Electronic Communications and Post (ARCEP) has ordered cellcos MTN and Globacom Benin (Glo) to repay their customers XAF176.17 million (USD298,000) in phone credit as compensation for poor quality of services, according to Beninwebtv.com. MTN and Glo were found in non-compliance with quality of service (QoS) standards by the regulator, which has also sanctioned the pair by issuing a temporary ban on launching new value added services or developing new SIM card services on their networks, which will be lifted only if QoS standards are improved over the three-month period June-August. During this period an independent firm selected by ARCEP will check levels of QoS improvement.

Benin, Globacom Benin (Glo Mobile), MTN Benin