A nationwide pre-paid registration audit on dealers and agents of communication companies offering mobile cellular services is currently being conducted, the Malaysian Communications and Multimedia Commission (MCMC) has announced. In a press release the regulator said that the purpose of the audit is to ‘check on the accuracy and validity of the records of subscribers taken by dealers and agents at the point of registration’, while it also aims to ensure that customers’ personal information is protected. According to the MCMC, the results of the audit will be used to strengthen and support the review of both the ‘Guidelines on Registration of the End-Users of Prepaid Public Cellular Services’ and the ‘Dealers and Agents Code of Ethics’, which are scheduled to be completed by the end of 2016 and in 2017, respectively.
The audit is already underway, having started in the Northern region, in the states of Perlis, Kedah, Penang and Perak, with data being checked at some 9,513 registered dealers. Audits for other regions in Malaysia meanwhile are expected to be completed by the end of this year.