Court supports TRAI decision on dropped call compensation

29 Feb 2016

The Delhi High Court has upheld the decision of the Telecom Regulatory Authority of India (TRAI) instructing operators to automatically compensate customers for dropped calls, the Economic Times reports. The order, which obliges cellcos to pay users INR1 (USD0.015) per dropped call, to a maximum of INR3 per day, was issued in October last year but did not come into effect until 1 January 2016, when it was challenged by the nation’s mobile providers. As a result of the Delhi court’s ruling, cellcos are now required to start making the payments, although the director of industry group the Cellular Operators Association of India (COAI), Rajan Mathews, said that they could still take the case to the Supreme Court.