Kenyan regulator introduces new measures to improve service quality

25 Nov 2015

Kenyan telecoms operators will be required to pay a fine equivalent to 0.2% of their annual gross revenue if they fail to meet quality of service (QoS) standards, under new measures introduced by the Communications Authority of Kenya (CA). Addressing stakeholders from the East African region at a meeting in Nairobi centred on QoS, the regulator’s director general Francis Wangusi revealed that the CA is in the process of outsourcing QoS surveillance services, in a move that will see more frequent assessments and reports regarding Kenyan telcos’ adherence to the set targets across the country. This will ensure that corrective measures are undertaken within the shortest time possible, he added. The Nation writes that the new regulations will apply from the start of next year, with the QoS reports published on a quarterly basis, although penalties will only be applied once a year.