Swedish vendor Ericsson and Spanish mobile network operator Yoigo have inked a deal under which they will evolve their managed services partnership and improve customer experience with the former’s Experience Centric Managed Services offering. This offering consists of two main components: a service operations centre and an experience management centre, with the first focused on measuring and improving service quality, while the second focuses on measuring and improving customers’ perception of their overall experience.
Mikael Elseus, Yoigo’s chief technical officer (CTO), said of the deal: ‘Our aim has long been to ensure our customers experience high levels of satisfaction with our network. We have achieved that and want to guarantee this for the future. We see our long-term partnership with Ericsson in managed services supports us in defining what’s needed for us to continue to offer Yoigo’s customers the best service performance.’
Ericsson has been Yoigo’s technology partner since the cellco was founded in Spain in 2000, providing 2G, 3G, HSPA and most recently 4G networks, while the vendor has been Yoigo’s exclusive mobile network managed services provider since the cellco launched commercially in 2006.