M1 upgrades billing and customer care system with Accenture solution

Singaporean telco M1 Limited (M1) has successfully upgraded its billing and customer care system in partnership with Accenture, allowing the operator to meet the current and future needs of its expanding customer base, as well as enabling it to offer a unified snapshot of its entire user base across all lines of its business. ‘Accenture helped us consolidate our multiple legacy systems, integrating our charging, billing and customer relationship management systems to provide us with a holistic view and better understanding of our customer base,’ said Alan Goh, chief information officer, M1. ‘This enables us to further improve the customer experience, better support our growing businesses, and deliver new services to meet our customers’ changing needs.’