ACCC completes pilot broadband performance monitoring programme

11 Sep 2015

A programme to monitor and report to consumers on the quality of broadband services could be readily established in Australia, the local telecoms regulator has revealed. This follows the conclusion of the Australian Competition and Consumer Commission’s (ACCC’s) ‘Pilot Broadband Performance Monitoring and Reporting Program’, which tested fixed line broadband connections (of varying technologies) with around 90 volunteers in Melbourne over a three month period. This pilot scheme was carried out by SamKnows and Comdate, and tested download/upload speeds, web browsing time, latency, packet loss, video streaming, jitter and DNS resolution.

Plans for the implementation of a similar scheme on a wider scale remain uncertain, however, with ACCC chairman Rod Sims noting: ‘The ACCC believes a broadband performance monitoring and reporting program would promote competition and consumer outcomes by providing transparency over the quality of broadband services … The ACCC is greatly encouraged by the results of the Pilot Program; however a decision to proceed with a future program has not been made and any finalised program would involve further stakeholder consultation.’