NetBoss Technologies has been selected by Paltel, the incumbent telecoms provider in the Palestinian Territory, to begin a phased deployment of its operation support system (OSS) transformation project. With the vendor confirming in a press release that it had been chosen as the partner for this strategic project following a competitive bidding process, it has said that, building around its core NetBoss XT platform, it will deliver a fully integrated solution including correlated fault, performance, trouble, change, inventory, service level agreements (SLA) and environmental management systems. NetBoss XT will automatically discover and model the network, and through interfaces with Paltel’s Customer Relationship Management (CRM) system, will ensure affected services and customers are instantly highlighted when network issues are encountered. Supported by the supplied trouble ticketing system, the project will also reportedly enable Paltel’s staff to rapidly respond to events with network restoration and proactive customer interaction activities.
Maen Melhem, Paltel’s general manager, commented on the deal: ‘This project is all about providing the very best service quality to our growing customer base … Data services are growing exponentially, and we understand how dependent our enterprise and residential customers are on these services. We are making this investment in the OSS transformation project and NetBoss to ensure our customers are fully satisfied with the services we provide.’