ACCC issues report on Telstra’s SSU compliance

13 May 2015

A new report has been published by the Australian Competition and Consumer Commission (ACCC) regarding fixed line incumbent Telstra’s compliance with its Structural Separation Undertaking (SSU). In the regulatory filing the ACCC found that, while the telco was ‘generally compliant’ with its commitments during the 2013-2014 financial year (ended 30 June 2014), it had failed to meet its obligations on ‘a number of occasions’.

Specifically, the watchdog said that during the period under review Telstra had breached its SSU obligations to ensure equivalence between its retail and wholesale operations in the rectifying basic telephone service (BTS) faults. Further, it said that the company had also not met its obligation to ensure that the ADSL/Line Sharing Service (LSS) service qualification process properly ring-fenced confidential or commercially sensitive wholesale customer information – which is provided to it in its capacity as access provider of regulated services – from being disclosed to its retail units.

With the ACCC noting that the relevant SSU obligations are in place to safeguard competition until the rollout of the National Broadband Network (NBN) has been completed, it did though note that Telstra had made ‘significant progress towards addressing issues that came to light following the commencement of the SSU’. To that end, it confirmed that the telco had recently advised it of the completion of a project to remediate its systems and processes to better safeguard against the disclosure of protected wholesale customer information.