Vodafone Hutchison Australia (VHA) has selected Nokia Networks to manage its network operations for the next four years. In a press release announcing the deal it was noted that under the contract the Australian operator will ‘leverage Nokia Networks’ technical knowledge and global services expertise to continue delivering the best possible mobile broadband service experience to their customers’.
With this latest agreement an extension of an initial managed services contract which was inked between the two companies back in 2006, the scope of this latest deal is said to include: Nokia Networks’ managed services capabilities, which includes operations and maintenance services as well as remote network management from Nokia’s Global Delivery Center in India; real-time service management for VHA’s multi-vendor paging, 2G, 3G and 4G+ networks from what the Finnish vendor claims is the world’s first vendor-operated Service Management Center; and an industry best-practice joint transformation project to leverage technology innovation and organisational efficiencies to deliver continuous service improvement and achieve cost savings for both parties over the lifetime of the contract.
Commenting on the development, VHA’s chief technology officer Benoit Hansen was cited as saying: ‘This initiative is in line with our commitment to provide the best-in-class service experience to our customers, even as we focus on evolving our infrastructure to address future capacity and coverage requirements. Nokia Networks’ service capabilities provide us with a strong platform to do this, while we continue to execute on our extensive growth plans.’